Digital Payments – Opportunity or Threat

The volume of digital payments worldwide is soaring and will reach $5 trillion by 2020. This growth is fuelled by new payment systems that are designed to work seamlessly with mobiles, in-app methods or via browsers. There has been huge innovation in this area by the banks, software giants like Apple, and fintechs. This growth creates new opportunities and risks for the retail banks. Continue reading “Digital Payments – Opportunity or Threat”

Why Change Programs fail?

Most of the IT projects impact the way work is being done in the organisation. In order to get value or benefits from these changes, it is necessary that these system or process improvements are actually utilised and become part of the new way of doing work. This requires change management.

Transformation projects such as core systems replacement or even major outsourcing have a significant impact on the way business operates in an organisation. Here, change management becomes integral to the project success. While most IT and other senior executives understand the need for effective change management, in reality many projects fail to deliver the full potential due to the mistakes in change management. Continue reading “Why Change Programs fail?”

Can CIOs avoid politics?

Typical CIO Attitudes to Politics

Many CIOs are scared of organisational politics and think it is a dirty business. Often CIOs come from a technology background and technical expertise is their forte. Politics, and wheeling and dealing are not their comfort zone. They focus their energy on finding the best technology solutions for the business’s problems. The CIO’s daily battles are about up-time  service delivery, and project delivery. They shy away from business level politics wherever they can. Many CIOs see politics as a ‘necessary evil’ or some sort of ‘game’ to play. Those who tend to look at politics in this way tend not to be very good at dealing with company politics. Continue reading “Can CIOs avoid politics?”

What Questions the Board Should Ask Of IT

Introduction

Board AgendaMost reports to board about the performance of Information Technology group’s performance relate to costs related metrics such as headcounts and expenses. But as the world is changing, topics such as digital business models, process automation and changing skill mix needed to support organisation’s aspirations are becoming more relevant to organisations success. How IT manages the integration of new technologies can help determine the success of the digital strategy. Hence, just relying on the cost related metrics does not provide a reliable indicator of IT performance. Continue reading “What Questions the Board Should Ask Of IT”

Establishing a productive partnership

Managing Service Delivery Relationships is a Challenge

(This article was kindly contributed by my friend Peter Hind who runs Hindsight Forum in Sydney and Melbourne. It is a vendor free forum where technology managers come together and share their experiences. )

Increasingly the task for many information and technology departments is to evolve their activities from being the doers to becoming the managers of the doers. This evolution has been driven by both the steady use of outsourcing and the burgeoning popularity of Cloud computing. With many organisations now in their third iteration of outsourcing and with the service delivery model for applications and infrastructure gaining traction the challenge is to ensure that the agreements that govern these relationships are effective. Continue reading “Establishing a productive partnership”